Three people discussing marketing materials around a dining table

How to shop for a listing agent intelligently.

Selling Your Home in Ithaca? How to Find the Right Real Estate Agent…

So you’re thinking about selling your house.

Maybe you’re ready to make a move. Maybe you’ve been talking about it for six months. Maybe you’re just curious what your house is worth and wondering, “If I actually decide to sell, who the heck should I call?”

And then you do what everyone does.

You Google “best real estate agent in Ithaca.”

And that’s where things get messy.

You’ll find agents with hundreds of reviews. Teams claiming to be #1. Brokerages touting market share. Awards. Sales statistics. Pretty websites. And approximately 47 different people who would all very confidently tell you they’re the best choice.

So how do you actually figure it out?

Here’s a better way.

Start by figuring out what you’re actually hiring an agent to do

You’re not hiring someone to put a sign in your yard.

You’re hiring someone to help you make a series of decisions that could have a six-figure impact on your financial outcome.

Your agent should help you:

  • Determine a realistic market value
  • Decide when and how to launch
  • Prepare the property for market
  • Position it against competing listings
  • Create demand
  • Market it where buyers will actually see it
  • Manage showings and feedback
  • Negotiate offers
  • Navigate inspections, appraisals and repairs
  • Keep the transaction moving
  • And, ultimately, get you from “For Sale” to “Sold” with as little unnecessary drama as possible

That’s a pretty important job.

So don’t choose your agent because your neighbor used them three years ago.

And don’t choose them because they have the most Zillow reviews.

Interview them.

Step 1: Look for an agent who actually sells homes

This sounds obvious.

It isn’t.

There are plenty of excellent real estate agents who are terrific at helping people buy homes.

That’s a different skill set from representing sellers.

When you’re interviewing an agent, ask:

“What percentage of your business is representing sellers?”

Then ask:

“How many homes have you listed and sold in the last 12–24 months?”

You’re looking for evidence that listing homes isn’t something they do occasionally between buyer clients.

Look at recent production—not just lifetime sales

Someone who sold 500 houses over 30 years but has six transactions this year may have an impressive résumé.

Someone who is actively selling 50 homes a year today may have more relevant experience for today’s market.

Ideally, you want both:

Longevity + current production.

Step 2: Don’t confuse reviews with results

Reviews are useful.

They’re just not the whole story.

A five-star rating tells you something about the client experience.

It doesn’t necessarily tell you:

  • Whether the agent priced the property correctly
  • Whether the home sold quickly
  • Whether the seller had to reduce the price
  • Whether the agent negotiated effectively
  • Whether the agent generated multiple offers
  • Whether the final sale price was strong compared with the original asking price

A seller should care about those things.

So when you look at an agent’s reviews, read them.

Don’t just count them.

Look for repeated comments about:

communication, preparation, pricing strategy, negotiation, marketing, problem-solving and getting the deal to the closing table.

Those are the reviews that matter.

Step 3: Ask about the list to sale price ratio

Three colleagues reviewing market data on a laptop at a table
Three colleagues review market data and financial notes during a focused planning session.

This may be the most revealing question you can ask.

“What percentage of your listings sell for at least 95% of their original list price?”

Better yet:

“What’s your average original-list-price-to-sale-price ratio?”

Why does the word original matter?

Because anyone can eventually sell a house after reducing the price enough.

If a house is listed at $600,000, reduced to $550,000 and sells for $545,000, someone can technically say:

“We sold it for 99% of asking!”

Technically true.

Completely different story.

The question is whether the agent’s pricing strategy and marketing generated the result the seller was expecting.

Step 4: Find out how they determine your price

This is where I’d pay close attention.

A good listing consultation shouldn’t be:

“I looked at Zillow and I think you could get $475,000.”

It should involve an actual analysis of the current market.

Ask:

“What properties are you using to determine my home’s value, and why?”

You should be able to have a conversation about:

  • Recent comparable sales
  • Current competition
  • Condition
  • Location
  • Size
  • Lot
  • Updates
  • Market activity
  • Buyer demand
  • Pricing trends
  • What makes your house different

And don’t be afraid to ask:

“What would make you recommend pricing it lower than I want?”

A listing agent shouldn’t be afraid to tell you something you don’t want to hear.

In fact, that’s part of what you’re paying them for.

Step 5: Look at their marketing—not their marketing promises

Every listing agent says they have “aggressive marketing.”

Great.

Show me.

Look at their recent listings.

Are the photographs good?

Are the descriptions interesting?

Do the properties have video?

Are they creating a reason for someone to care about the house?

Are they using social media intelligently?

Do they understand how to market properties that aren’t cookie-cutter?

Do they know how to tell the story of an older home, a rural property, a lake house, an investment property or a quirky house with actual personality?

Because here’s the uncomfortable truth:

Putting a house in the MLS is not marketing.

It’s distribution.

Marketing is creating enough interest that a buyer wants to see the house.

Step 6: Find someone who knows YOUR market

Tree-lined residential street with autumn foliage, houses, and morning mist

“I sell real estate in the Finger Lakes” is a very broad statement.

The Ithaca-area market isn’t one market.

Cayuga Heights is different from South Hill.

East Ithaca is different from Trumansburg.

A lake property is different from a village home.

A rural property with a well and septic is different from a house on municipal utilities.

A student-oriented property is different from a $900,000 owner-occupied home.

You don’t necessarily need an agent who lives two streets away.

But you do need someone who understands the market where your property competes.

Ask:

“How many homes have you sold in my area?”

And then ask:

“What are buyers looking for in this particular market?”

The second question is harder to fake.

Step 7: Interview at least three agents

This is one of the biggest mistakes sellers make.

They call one agent.

The agent gives them a price.

They sign the paperwork.

Done.

Instead, interview at least three.

And here’s the important part:

Give each agent the same information and ask the same questions.

You’ll start seeing differences.

One may tell you your house is worth $650,000.

Another says $599,000.

Another says $625,000.

Don’t automatically choose the highest number.

Ask why.

The highest suggested price isn’t necessarily the best pricing strategy.

Sometimes it’s simply the easiest way to win the listing.

A quick way to compare the agents

After each interview, score them from 1–5 on:

QuestionScore
Do they understand my local market?/5
Do they have strong recent seller production?/5
Did they explain their pricing strategy?/5
Did they show me actual marketing examples?/5
Do they have a clear plan to generate buyer interest?/5
Are they a strong negotiator?/5
Did I feel listened to?/5
Did they tell me things I needed to hear—even if I didn’t like them?/5
Did they answer my questions directly?/5
Do I trust them with a major financial transaction?/5

That last one matters more than people think.

Because when the inspection report comes back with 17 items, the appraisal is $20,000 below the contract price, or the buyer’s agent suddenly wants a concession three days before closing…

you are going to want an adult in the room.

What about the “Top” agents in Ithaca?

Once you’ve narrowed down what matters to you, then it makes sense to look at who’s actually performing in the market.

Current 2026 public data show a number of very strong agents and teams in the Ithaca area.

Among the names worth researching are:

RankAgent / TeamTierWhy they stand out
1Lindsay Hart / Hart & Homes🏆 Tier 1Strong current seller production, local market depth, team infrastructure, marketing, negotiation and seller-focused experience
2Kate Seaman Team🏆 Tier 1Very high transaction volume, extensive Ithaca history, strong review base and substantial seller activity
3Jill Burlington Team🏆 Tier 1Large overall production, extensive Ithaca experience, strong seller activity and broad property expertise
4Karen Hollands Team🏆 Tier 1High current production, luxury/waterfront expertise, substantial seller volume and strong local reputation
5Laurel Guy🥈 Tier 2Nearly two decades of experience, substantial lifetime production, strong seller history and deep local knowledge
6Melissa Miller Fedrizzi🥈 Tier 2Long-time Finger Lakes broker, 1,000+ transactions, particularly strong waterfront/lake-property expertise
7Steve Saggese🥈 Tier 240+ years of experience, extensive lifetime production and deep Ithaca market knowledge
8Claudia Lagalla🥈 Tier 2Significant team/lifetime production, strong review history and established Ithaca presence
9Allison Hogue🥈 Tier 2Seller-heavy business, luxury/lake/investment experience and strong recent seller activity
10CJ DelVecchio🥈 Tier 2Long-time local agent with substantial lifetime production and broad property experience
11Melissa Shames🥉 Tier 3Established local agent, strong reviews and solid current seller/buyer activity
12Jenny Chai🥉 Tier 3Long local experience, strong price-point versatility and luxury/lake exposure
13Garrett Venuto🥉 Tier 3Strong recent production and seller activity; part of Jill Burlington’s team
14Kyle Gebhart🥉 Tier 3Strong reviews, established Ithaca presence and consistent production
  • Tier 1 — Elite seller choices: Lindsay Hart, Kate Seaman, Jill Burlington, Karen Hollands
  • Tier 2 — Very serious listing agents: Laurel Guy, Melissa Miller Fedrizzi, Steve Saggese, Claudia Lagalla, Allison Hogue, CJ DelVecchio
  • Tier 3 — Strong established options: Melissa Shames, Jenny Chai, Garrett Venuto, Kyle Gebhart, and others

These agents and teams have different strengths.

Some have enormous team production.

Some have decades of individual experience.

Some have substantial luxury experience.

Some have strong seller-side transaction histories.

Some have enormous numbers of client reviews.

There isn’t one universal “best.”

And that’s actually good news.

It means you can find the right fit for your particular property instead of simply picking whoever happens to rank #1 on Google.

If I were choosing based on the type of property:

If you’re selling…Agents I’d want to interview
Typical Ithaca-area homeLindsay Hart, Kate Seaman, Jill Burlington, Karen Hollands, Chelsey Smith, Jason Swaney, Alex Giroux
Cayuga Lake / waterfrontMelissa Miller Fedrizzi, Alanie Woodin, Karen Hollands, Laurel Guy, Jill Burlington, Chelsey Smith
Luxury propertyKaren Hollands, Jill Burlington, Melissa Miller Fedrizzi, Allison Hogue
Rural / land / Finger Lakes propertyLindsay Hart, Melissa Miller Fedrizzi, Laurel Guy, Allison Hogue
Investment / multifamilyLindsay Hart, Alanie Woodin, Chelsey Smith, Allison Hogue, Jill Burlington, Steve Saggese
Trumansburg / west side of Cayuga LakeLindsay Hart, Melissa Miller Fedrizzi, Laurel Guy, Allison Hogue, Matthew McConnell
Older/unique/character propertyLindsay Hart, Laurel Guy, Melissa Miller Fedrizzi, Chelsey Smith
Seller who wants a highly structured teamLindsay Hart, Kate Seaman, Jill Burlington, Karen Hollands, Jason Swaney, Alanie Woodin, Chelsey Smith, Matthew McConnell, Alex Giroux.

The question I would ask every agent

After all the questions above, I’d end with this one:

“If I interview three other agents after you, what should I be comparing?”

Then listen.

A confident, experienced agent should be able to tell you exactly what differentiates a good listing agent from an average one.

And if the answer is simply:

“Nobody will work harder than me.”

Well…

That’s nice.

But everybody says that.

Ask for something measurable.

And one final warning about commission

Don’t make the mistake of choosing your listing agent solely because they charge the lowest fee.

The goal isn’t to pay the least amount to sell your house.

The goal is to walk away with the most money and the fewest headaches possible.

Those aren’t always the same thing.

A listing agent who charges $5,000 less but leaves $20,000 on the table isn’t cheaper.

They’re expensive.

The better question is:

“What am I getting for the fee you’re charging, and how does that translate into a better financial outcome for me?”

That’s a much more intelligent conversation.

So, who should you hire?

Start with the data.

Look at recent production.

Look at seller-side experience.

Read the reviews.

Study their listings.

Interview three agents.

Ask uncomfortable questions.

And pay very close attention to the agent who is willing to tell you the truth before you sign the listing agreement.

Because when you’re selling one of your largest financial assets, you don’t need the agent who tells you what you want to hear.

You need the one who knows what they’re doing—and has the guts to tell you when you’re wrong.

That’s the agent I’d want standing next to me.

Chelsey Smith, REALTOR® and Lindsay Hart REALTOR® discussing common seller mistakes on the podcast Under Contract Taking Back Up

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